Privacy Policy

Last updated: 18 September 2026

ecobub Pty Ltd (ABN 76 664 986 789) trading as ecobub ("ecobub", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit ecobub.com, purchase our products, contact us or otherwise interact with us.

1. What personal information we collect

The personal information we collect depends on how you interact with ecobub.

When you purchase from us, we may collect:

• your name
• billing and delivery address
• email address
• telephone number, where provided
• details of your order and products purchased
• payment and transaction information provided to us or our payment service providers.

If you contact us, we may also collect the information you choose to provide in your communication, such as your name, email address and the contents of your enquiry.

When you visit our website, information may also be collected automatically through cookies and similar technologies. This may include information such as your IP address, browser and device information, and information about how you use our website.

We do not ask customers to provide health information in order to purchase our products. If you voluntarily provide health or other sensitive information when contacting us, we will handle that information in accordance with applicable privacy laws.

2. How we collect personal information

We generally collect personal information directly from you when you:

• place an order through our website
• contact us by email or through our website
• interact with our website
• choose to interact with us through social media.

We may also receive information from service providers that help us operate our website, process payments and fulfil orders.

3. How we use your personal information

We use personal information for purposes including:

• processing and fulfilling your orders
• arranging delivery of your purchases
• communicating with you about your order
• responding to customer enquiries
• processing payments and refunds
• providing customer support
• operating, maintaining and improving our website
• understanding how our website is used
• maintaining the security of our website and preventing fraud
• complying with legal, accounting and other obligations
• communicating with you about ecobub where you have chosen to receive marketing communications.

We do not sell your personal information.

4. Who we share personal information with

We only disclose personal information where reasonably necessary to operate ecobub, fulfil your order, provide services to you, or meet our legal obligations.

Depending on how you interact with us, this may include sharing relevant information with:

Shopify

Our website and online store are operated using Shopify. Shopify processes customer information on our behalf as part of providing the ecommerce platform.

Shopify may process personal information through its related companies and service providers in Australia and overseas. Shopify states that its services for merchants in Australia may involve processing in countries including Singapore, the United States, Canada, Ireland, Japan, India and New Zealand, among other locations used by its service providers. Shopify maintains a current list of its subprocessors on its website.

Payment providers

Payment information is processed by the payment providers available through our Shopify store. We do not need to receive or store your full credit or debit card number to process your order.

Australia Post

We use Australia Post to deliver your orders.

To arrange delivery, we provide Australia Post with information necessary to deliver your order, such as your name and delivery address.

When we use Australia Post's MyPost Business services, Australia Post may provide personal information to contracted service providers that assist with those services. Australia Post states that these service providers may be located outside Australia, including in Japan and the United States.

Australia Post handles personal information in accordance with its own privacy policies.

Website and social media services

We use a translation application to provide French and Spanish versions of parts of our website, and we use an Instagram integration to connect our website with our Instagram content. These services may process information as necessary to provide their respective functions.

We do not otherwise provide customer personal information to third parties for their own marketing purposes.

5. Cookies and website analytics

Our website uses cookies and similar technologies to operate the online store, remember preferences and understand how visitors use the website.

Some cookies are necessary for the website and shopping functionality to work. Other technologies may be provided by Shopify or third-party services used on our website.

You can control or block cookies through your browser settings. Blocking some cookies may affect the functionality of the website.

6. How we hold and protect personal information

Personal information is held in systems used to operate ecobub, including our Shopify store and the systems of service providers we use to process orders, payments and deliveries.

For example, order and customer information associated with purchases is retained in Shopify, while delivery information is provided to and retained by Australia Post in connection with delivery services.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of storing or transmitting information can be guaranteed to be completely secure.

7. How long we keep personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining appropriate business and transaction records, resolving disputes and complying with legal and accounting obligations.

When personal information is no longer required, we take reasonable steps to delete or de-identify it, where practicable and where we are not required to retain it by law.

Third-party service providers, such as Shopify and Australia Post, may retain information in accordance with their own retention policies and legal obligations.

8. Overseas disclosure

ecobub is based in Australia and currently sells products in Australia.

Some service providers we use may process or receive personal information outside Australia.

In particular, Shopify's services may involve overseas processing, and Australia Post's MyPost Business service may involve contracted service providers located in Japan and the United States.

The countries in which other service providers may process personal information can change as those providers update their systems and service providers. Where practicable, we will update this Privacy Policy when there are material changes to our information-handling practices.

Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the information is handled appropriately in accordance with applicable privacy requirements.

9. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before providing access to or correcting personal information.

We will respond to your request within a reasonable period and in accordance with applicable privacy laws.

10. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first so that we can investigate and try to resolve the matter.

Please provide enough information for us to understand your concern and, where possible, how you would like it resolved.

You can contact us at:

Email: hello@ecobub.com
Postal: PO Box 245, Coogee NSW 2034, Australia

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to make a privacy complaint.

11. Marketing communications

If you choose to receive marketing communications from us, you can unsubscribe at any time by following the unsubscribe instructions included in the communication.

We will continue to send necessary transactional communications, such as information relating to an order you have placed.

12. Third-party websites and services

Our website may contain links to websites or services operated by third parties, including social media platforms.

This Privacy Policy applies to ecobub's handling of personal information. Third-party websites and services have their own privacy policies and terms, and we encourage you to review them before providing information to those services.

13. Children's privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us using the details above.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or privacy obligations.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

15. Contact us

If you have any questions about this Privacy Policy or how ecobub handles personal information, please contact:

ecobub Pty Ltd
ABN 76 664 986 789
Email: hello@ecobub.com
PO Box 245, Coogee NSW 2034, Australia